Transforming Service Booking with a Seamless Digital Platform
TVS Motor Company, a leader in the Indian two-wheeler industry, sought to digitize its service booking experience for greater customer convenience. OrangeMantra partnered with TVS Motor to develop a comprehensive online service platform, combining user-centric design with robust backend solutions to streamline service appointments and enhance customer engagement.
- OTP-based customer login and verification
- Digital vehicle management and registration
- PIN-based dealer discovery
- Real-time appointment booking
- Predefined service package selection
- Integrated customer feedback system
- Scalable digital platform demonstrating eCommerce & CX capabilities