The EV market is booming and the optimisation of processes between service providers (CPOs) and service seekers (EV owners) is a key focal point of the market. Our client is a major player in the US and EU EV charging industry. They required a charge-point software management system, which included charger diagnostics, maintenance, price, and software updates. This communication was to be done over OCPP with their in-house backend and also with the ChargePoint Open Network, one of the largest charging networks in the US, with interoperability between operators and fleets. Both AC and DC charging were to be supported.
A mobile application and a web portal were developed, and a database of chargers was set up that were communicating via OCPP 2.0 with our network and also the ChargePoint network. Pricing was set and analytics were generated based on the data obtained. We rolled the implementation in phases, starting with a network in California, and then progressing onto other regions, including those in EU.
Automotive
EV & Fleet Management
OrangeMantra provided software solution consulting and discovery services. The team performed feasible business processes and explored modernization options to meet the client’s business goals. The end-to-end solution includes 24/7 real-time monitoring and management of charge point operators. The solution has the scalability for continuous growth. The management software is a key component of OrangeMantra’s offering, allowing a seamless customer experience.
Our team initiated the project with in-depth discussions to analyze the client’s business goals, challenges, and vision. Requirements were gathered, focusing on OCPP communication, charger diagnostics, maintenance, and interoperability.
Our team provided software solution consulting, performing feasibility analysis and exploring modernization options. A comprehensive end-to-end solution was designed, emphasizing 24/7 real-time monitoring and management of charge point operators.
A centralized database of chargers was set up, and OCPP 2.0 communication was established with the client’s network and the ChargePoint network. This laid the foundation for efficient charger diagnostics, maintenance, and real-time data analytics.
The implementation was strategically rolled out in phases, starting with a network in California and progressively expanding to other regions, including those in the EU. This phased approach ensured a smooth transition and allowed for iterative improvements.
Managing different charging point operators is complex, with several parameters that require consideration – including uptime, energy management, virtual queues, price-to-park vs. Price-to-charge etc. CPOs can’t afford to have electric vehicle (EV) owners get to a charging station only to discover that charger is inaccessible, or that the charging experience is substandard. All these factors were taken into consideration, and a robust, secure and scalable system was developed.
The real challenge was to address the complexity of managing different charging point operators, ensuring a standardized and efficient backend management system.
The mobile application and web portal should provide a seamless charging experience for EV owners, enhancing customer satisfaction.
OrangeMantra provided expert guidance for our clients to have a realistic vision of their CPO management software. Also, our team offered an implementation plan for the further value-added transformation of the CPO backend process. The client was satisfied with the solution to accelerate their market leadership by growing their charging infrastructure. In addition, they delivered an exceptional charging experience, while optimizing operations, reducing TCO, speeding time-to-market, and improving revenues.
OrangeMantra’s solution provided 24/7 real-time monitoring and management of charge point operators, leading to enhanced operational efficiency.
The integrated analytics module generated valuable insights from OCPP communication data. This empowered the client to make informed decisions.
The seamless charging experience provided by the mobile application and web portal contributed to improved customer satisfaction.
