A healthcare service company approached us to build an online platform that can enable people to search and book doctors’ appointments online. The client has an existing web-based platform that allows the users to login and access their past medical records. The system also supports users to search nearby clinics. The client wanted to move ahead by building a mobile front end for this system. That is they wanted a mobile app developed so that the users can easily use the app to book consultation with doctors. The user can see medical reports, book lab tests, and order medicines on the mobile platform. The client partnered with OrangeMantra to build a cross platform doctor booking app.
Healthcare
Mobile Apps
We suggested the client to develop a cross-platform mobile app easily accessible across mobile phones, and tablets. A team of developers, testers, and healthcare industry experts evaluated the client’s business. They created an extensive proposal and project roadmap. With a well-defined and transparent development process in place, we were able to preserve business continuity while deploying the new platform and putting it into production.
The client liked our proposal and asked the team to start design and development. We built a feature-rich website and a responsive mobile app. A smooth design will help users also reach their desired option as quickly as possible. The second challenge addressed was incorporating valuable elements into the app and making it as seamless as possible.
Our team performed a complete analysis of the client’s existing web-based platform and identified the need for a mobile application to facilitate appointment booking and real-time access to medical records.
Based on the requirement gathering, OrangeMantra initiated the design and development phase. The complete focus was on building a user-friendly interface with engaging and fast navigation, ensuring a smooth experience for users across mobile phones and tablets.
Rigorous testing process was involved to identify and address any bugs or glitches in the mobile app. Functional testing, usability testing, and security audits were executed to ensure the app met industry standards and regulatory needs.
Once the mobile app was properly tested and approved, it was deployed on the app marketplace for public access. We conducted training sessions to the client’s staff and users to familiarize them with the app’s features and functionalities.
The client didn’t have a mobile app infrastructure. The company was running a web-based and traditional medical care services. The lack of mobile platform was also creating communication roadblocks between the client and its customers. Our team had to start everything from scratch. In addition, the customers who were using the existing web platform were concerned about the security features. When a patient uses website to access medical records, specific details need to be entered. This is because they need all the data to be as secure as possible.
Users accessing medical records face security issues thus a trust factor is compromised. Our team addressed this challenge by implementing robust security measures to keep a check on sensitive information from unauthorized access.
Including different features like appointment booking, real-time access to medical records, and ordering medicines posed a challenge in maintaining a professional user experience. The team focused on optimizing the app’s design and functionality to streamline user interactions.
The client smoothly transitioned to an online appointment booking before the estimated time. The company reported a sharp rise in business activities within a few months of deploying the solution. Profits grew by 30% after two quarters; business revenue also increased substantially.
Customer engagement and loyalty improved dramatically mainly due to seamless user experience across the web and mobile app. The client was able to earn the desired ROI from the solutions.
Within a few months of mobile app deployment, the client reported a significant surge in business activities, with profits growing by 30% after two quarters. The streamlined appointment booking process contributed to increased revenue for the company.
The engaging design and seamless user experience of the mobile app led to improved customer engagement and loyalty. Users appreciated the convenience of accessing medical services through the mobile platform, resulting in higher customer satisfaction.
The client achieved the desired return on investment (ROI) from the mobile solution, validating the success of the project in meeting business goals and delivering value to stakeholders.
