Conversational AI is technology that enables computers to understand, process, and respond to human language in a natural and conversational way.
A customer uses a virtual assistant on a retail website to get help with finding products, checking order status, and answering questions about store policies.
Conversational AI refers to the use of artificial intelligence technologies, including natural language processing (NLP), machine learning (ML), and speech recognition, to create systems that can engage in human-like dialogue. These systems include chatbots, virtual assistants, and voice-controlled applications that interact with users through text or voice. Conversational AI leverages algorithms to understand context, manage dialogue, and generate appropriate responses, providing personalized and efficient user experiences. Key components include intent recognition, entity extraction, dialogue management, and response generation. These systems are employed across various industries for customer service, virtual assistants, and automated support, improving interaction efficiency and user satisfaction.
Conversational AI