Go for OrangeMantra’s advanced Customer Service Management ServiceNow solutions to attain exceptional operational efficiency, boost customer satisfaction, and drive business growth.
AI-Powered Chatbots and VAs
Omnichannel Customer Support
CRM Integration & Automation
Case Management Systems
Customer experience is the major building block that drives business success and growth. Utilize our Customer Service Management solutions to ensure businesses automate support procedures, centralize customer interactions, and offer seamless service experiences. This intelligent and scalable solution reduces response times, streamlines workflows, and enhances customer satisfaction. With 23+ years of experience in the IT industry, OrangeMantra has attained unparalleled recognition as one of the trusted partners for digital transformation, helping businesses across different industries with scalable, enterprise-grade, and customized solutions.
Global Presence in 20+ Countries
Timely Deliveries
Reduced Manual Workloads
Faster Query Resolution Time
Referred as a Systematic Approach, ServiceNow Customer Service Management helps businesses with managing customer interactions, resolving queries, and delivering exceptional service across different channels. In other words, CSM in ServiceNow integrates automation, AI, and digital workflows, ensuring businesses with redefined customer support procedures. This robust solution helps to centralize service requests, automate responses, and enable businesses to deliver personalized customer service.
Get Unparalleled Operation Efficiency, Customer Experiences, and Business Growth with our Scalable ServiceNow Customer Service Management Solution.
Based on AI-driven workflows and chatbot assistance, this advanced customer service management tool helps businesses with reduced response time and automated ticket resolution.
With the integration of AI and customer insights, this robust solution benefits businesses with tailored support experiences, keeping user behavior as a highlight.
By leveraging AI to CRM, businesses can significantly automate the repetitive tasks. This helps them by lowering operational costs while maintaining service quality.
With our built-in analytics tools, our Customer Service Management tool opt for analytics report to track customer behavior, predict trends, and optimize service strategies.
Business requirements and customer base gets evolved with its growth and thus, our CSM in ServiceNow ensures data security and compliance at every stage.
Reduced manual workload for customer service teams with automated workflows, case prioritization, and AI-assisted recommendations, leading to increased agent efficiency
These Real time success stories reveal our everlasting expertise in Customer Service Management ServiceNow and tangible impact
Challenge Faced: A prominent e-Commerce brand faced several concerns like delayed response time and inefficient query handling. This resulted in high customer churn.
Solution: We helped the brand by implementing and integrating an AI-powered chatbot and automated ticketing system with the CRM. Also, we helped by adding omnichannel support across chat, email, and social media. This multi-channel support helped the brand with seamless interactions with its customers.
Result: Finally, the company’s journey has taken its new heights with the following outcomes: 40% faster resolution time, 30% reduction in Customer Complaints, and 50% reduction in manual workload with improved agent productivity.
Challenge: Being a major telecom service provider, our client faced several challenges associated with its customer support, like frequent customer complaints, slow query resolution, and disconnected service channels
Solution: We, the CSM ServiceNow Team of OrangeMantra, helped the brand with our AI-based Self-Service Portal integrated with the CRM and Billing portals. This portal had several features like automated troubleshooting, real-time network status updates, and chatbot assistance.
Result: As the result, the company attained several positive outcomes, including: Improved customer query resolution speed Reduced customer support cost by 30% due to automation. Better customer satisfaction ratings
Challenge: Our client dealing in Banking and Financial service company has been facing challenges like long wait times, poor query resolution, and disconnected service channels.
Solution: Our Customer Service Management team with its expertise helped the brand in deploying a centralized CSM platform to automate workflow routing. This solution also had features like CRM integration and AI-based chatbots. Finally, the system has helped business in handling KYC verifications, loan queries, and fraud alerts
Result: Deployment of a centralized CSM platform has helped business with several positive results as shown below: Reduction in Customer Service wait times by 60% Better customer satisfaction scores. Improved first-call resolution by 75%
We will redefine your success and growth with our latest technology to build secure and robust customer service management solutions
Salesforce
HubSpot
Zoho
Pipedrive
IBM Watson
Google Dialogflow
Microsoft Bot Framework
ServiceNow
ServiceNow
Zendesk
Freshdesk
Blue Prism
Power BI
Google Analytics
Tableau
Splunk
Advanced Solutions We Provide in CSM in ServiceNow
Assistance All Round the Clock with Intelligent Automation
360-Degree Solution for Unified Support Experience Across All Channels
Streamline Customer Concerns with Automated Ticket Assignment and Tracking
Helps customers with AI-powered solutions through FAQs and self-help portals
Betterment of Customer Service with Seamless CRM Integration
Optimizes Service processes by automating Repetitive tasks and reducing manual workloads.
Provide an Exceptional Customer Experiences using Our CSM in ServiceNow!
Take Your Customer Experience to New Heights with Our ServiceNow Customer Service Management Across Diverse Business Sectors
Trusted by Recognized Leaders in the Market for Our Scalable ServiceNow CRM
