How OrangeMantra Optimized Customer Support for UPD Cremations Urn Web Store

UPD Cremation Urns offers a wide range of cremation urns, commemoration jewelry, and keepsakes for funeral homes and families, including wood, stone, ceramic, and metal urns.

They partnered with OrangeMantra to design a chatbot with AI and NLP capabilities, ensuring the platform meets customers’ requirements for real-time product inquiry. The team also regularly updated the platform knowledge base to incorporate new products, policies, and FAQs.

With OrangeMantra’s support, UPD Cremation Urns easily implemented the chatbot functionality. Their customers appreciate how easy it is to get round-the-clock support regarding a product, without having to wait for human assistance.