Cars24, a leading automotive marketplace, requires seamless digital solutions to streamline car inspections and lead management. Our team ensured the efficient maintenance and optimization of their Car Jockey App and Lead Management System (LMS), enhancing user experience, navigation, and operational efficiency.
Automotive
UI/UX
Our team focused on optimizing Cars24’s Car Jockey App and Lead Management System (LMS) to enhance efficiency and user experience. We refined the app’s interface, improving navigation, icons, and cards for seamless car inspections. The LMS was streamlined to ensure accurate lead assignments and smooth report submissions. We also optimized the Quality Check process, enabling thorough inspections and precise modifications before finalizing reports. Lastly, we ensured secure and efficient financial transactions by enhancing data accuracy and workflow reliability.
We refined the Car Jockey app’s interface, improving icons, cards, and user journey to create a smoother navigation experience. This helped Car Jockeys (CJs) efficiently inspect cars for working condition, tires, doors, and paint quality.
The Lead Management System (LMS) dashboard assigns CJs to visit clients for car evaluations. We maintained and streamlined the system to ensure a seamless assignment process and enhanced reporting accuracy.
Once CJs complete car inspections (covering interior, exterior, engine, and documents), the data is forwarded to the Quality Check (QC) team. We optimized the QC process, ensuring precise evaluations and easy report modifications before submission.
Post-QC, reports are sent to the bank for financial transactions. Our team ensured secure data handling, making the process more efficient and reliable.
Cars24 required a robust system to facilitate smooth car evaluations and lead management. Challenges included inefficient navigation within the Car Jockey app, lack of streamlined reporting, and the need for seamless collaboration between CJs, QC teams, and financial institutions.
The app’s existing navigation and user journey needed improvement to reduce errors in car inspections and ensure faster data input by CJs.
The LMS required continuous optimization to ensure accurate lead assignments, seamless reporting, and efficient communication between CJs and QC teams.
Through our maintenance and optimization efforts, Cars24 experienced a significant improvement in its digital ecosystem. The Car Jockey app became more intuitive, reducing errors and improving inspection efficiency. The LMS workflow was streamlined, enabling accurate lead assignments and seamless report submissions. Additionally, the enhanced Quality Check process ensured reliable data verification, leading to faster and more secure financial transactions with banking partners. Our contributions helped Cars24 achieve greater operational efficiency, improved user experience, and a more robust car evaluation system.
Our maintenance efforts enhanced the UI/UX, leading to a smoother navigation experience and reduced errors during inspections.
By streamlining the LMS workflow, we ensured accurate assignments and improved efficiency in report submissions.
With enhanced data accuracy, the QC team could quickly validate reports, leading to a more seamless transaction process with banking partners.
