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Hotel Booking & Management App to Enhance Experiences for Customers and Hoteliers

Overview

Our client, the India division of a multination hospitality company, wanted to develop a mobile-app solution that would ease the business operation of hoteliers. The goal was to build a solution that could integrate all content in real time, synchronized and fully automated. The platform should enable the app users to identify the best hotels offering competitive deals and confirm the bookings on the fly, just by paying via different payment options. At the same time, it simplifies booking management process for the client.

Industry

Transportation

Services

Process Transformation, Web Solutions

Our Process

To meet the client’s vision, we gathered their data and started building the mobile app to be able to provide them real digital experience. We built a team for the client to facilitate the communication (Business Development), design and development work for the project. The team conducted several workshops with the client to get a detailed understanding of their requirements and expectations.

After gathering the client’s requirements, we shared our suggestions through a wireframe, with the objective to have a simple though top-notch design for the app. After approval from the client, we created a unique design that was a perfect match for their needs. We started with the logo first and then prepared the app screens with the same look and feel that covered all the required modules in an appropriate UI flow.

Upon the completion of the development phase, our expert QA team jumped in for internal review. Following this, we resolved the issues detected and shared with the app with the client for their review and final feedback. Upon the client’s approval, we submitted the app to the respective iOS and Android stores and made it LIVE.

1
Requirements Gathering

Conducted comprehensive workshops with the client to understand their requirements and expectations for the mobile app.

2
Development Phase

Built a dedicated team for the client, covering business development, design, and development work. The team collaborated closely, translating client requirements into a functional app.

3
Quality Assurance

Expert QA team conducted internal reviews, addressing any issues detected during testing to ensure a seamless user experience.

4
App Submission

Submitted the app to respective iOS and Android stores, making it live for users to download and experience.

The Problem

One of the biggest challenges for client was to provide the end user a personalized experience to book hotel of their choice. They want to ensure that the solution meet their legacy of hospitality business. Secondly, they want to include navigable GUI, minimalistic interface elements, targeted page layout, and the use of strategic colors to make the design attractive and intuitive.

Our Role

  • Requirements Gathering
  • Development Phase
  • Quality Assurance
  • App Submission

Project Challenges

1.Intuitive Design

The client was looking to build a navigable GUI, clean interface elements, targeted page layout, and strategic use of colors for an attractive and intuitive design.

Personalized UX

The challenge was to bring a personalized booking experience for users while ensuring the solution aligned with the client’s legacy of hospitality business.

Results

We designed and developed iOS and Android Hotel Rooms Booking App solution with the right strategies to meet the business objectives. This app has an exceptional UI/UX along with hi-tech online hotel room booking and rate comparison functionalities. Further, it empowers the client to streamline the booking process as well. Overall, it generated more business for the client and improved customer retention for them. In addition, client have complete access to all their key hotel-related data in the palm of their hand, anytime-anywhere, thanks to the dashboard feature.

1.Business Growth

The implemented strategies not only met but exceeded business objectives, generating increased business for the client.

2.Customer Retention

The app helped with improved customer retention by providing a seamless and personalized booking experience.

3.Real-time Data Access

The client can access critical hotel-related records through a simplified dashboard feature, improving operational efficiency and decision-making.

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