Business Challenges
Client was providing customer service using legacy method. This was not designed to handle changing market requirements. They were looking to build a new system from the ground up. They had looked for different development services but found that none of them met their specific requirements. They required a technology partner who could understand their specific needs and have the technical expertise to build a mobile app. They were looking for someone with superlative technical expertise in building app having eCommerce capabilities with customer service features.
Technology Solution
OrangeMantra was chosen as their mobile app development partner and the project started after few brainstorm sessions. We developed app as a single point interface for customers to interact with customer service specialists. This mobile app allows customers one touch access for queries and information regarding their purchase. The application has an escalation module to ensure queries and requests are responded in a speedy manner. Offering, never-before transparency, customer can check and extend warranty period. Following are some of the key features integrated in this app: Updates & Info: Customers can access all data regarding their product bills, payments, and warranty on the go. Documents: Allows easy access to all documents pertaining to financial documents, warranty and installation. Payments: Provides customers instant access to payment options towards their purchase, downloadable receipts and invoices as well.
Value Delivered
The client was able to realize its vision of having an end to end customer service app with mobile commerce features. The initial version was readily accepted by the customers in terms of ROI, sales and loyalty. Just by installing the mobile app users can access their product warranty, invoice and buy new products with secure payment.
