Our client, a reputed healthcare service company was looking to build an online platform. They need an app that can enable users to search and on-board doctor for consultation. The client has a website platform to get basic information but they wanted to meet modern users needs. They wanted to build a mobile app for their business idea. They need features like book consultation with doctors, access medical reports, book lab tests, and upload prescriptions to order medicines. The client needed a technology partner like OrangeMantra to build a hybrid app.
Healthcare
Mobile Apps
We suggested the client to develop a hybrid mobile app accessible across different mobile devices. We assigned a team of developers, testers, and healthcare domain experts for development work. The client liked our proposal and asked us to start development. With a well-defined, secure and transparent development process, we were able to meet client vision integrated with the new platform. We built a feature-rich and responsive mobile app. The major challenge addressed was incorporating critical elements into the app and making it clutter-free.
We started with analysis of existing doctor consultation apps to identify unique features. Performed sessions with client to understand preferences and expectations.
Recommended a hybrid app development stack, considering security, scalability, and user experience. Focused on HIPAA-compliant frameworks to ensure data security.
Build user authentication, appointment scheduling, and data storage functionality. Integrated video/audio and chat functionalities keeping security on priority.
Released the client app on major app stores, ensuring compliance with regulations. Monitored app performance and user feedback for real-time post-launch support .
The client was facing tough competition and severe business loss due to lack of a mobile app infrastructure. The company was following a traditional model to engage prospects. The lack of mobile platform was also creating communication roadblocks between the patients and doctors. In addition, the legacy platform was not optimized to serve high traffic surge and integrated with latest security features. Real-time access of patient data was not present for both app admin and users.
The real challenge was to obtain and manage patient consent for virtual consultations, including communicating the app’s privacy policy. Balancing data collection with patient privacy is a delicate task.
Securing patient data during transaction and storage is a major concern. Implementing encryption protocols and security compliance is a constant challenge.
The client was highly satisfied with an online doctor on-boarding app before the estimated time. The company saw a major surge in business activities within a few months of deployment. Profits grew by over 30% after the launch of app and overall brand visibility also increased substantially.
Customer engagement and loyalty improved dramatically due to flawless user experience across the mobile app. The client was able to earn the desired ROI from the solutions.
The client app experienced higher accessibility to their healthcare services, especially where physical access to medical facilities is limited. Users appreciated accessibility from the comfort of their homes.
Both patients, and doctors were satisfied with the app user-friendly interface. The design and user experience received positive responses, contributing to a high level of user satisfaction.
The diverse monetization approach, whether subscription models, consultation fees, or a combination, was a real advantage for the client. The app generated good revenue from the very first quarter while maintaining an affordable healthcare service.
