Our client, a leading insurance provider, sought to modernize their operations by implementing a multi-functional Super App that streamlined processes across their various lines of business. This app was designed to handle everything from policy quotes to incentive tracking for agencies. In addition, they needed a transformation of their Claims System for Motor OD (Own Damage) and TP (Third Party) insurance, and a dedicated Agent App for policy selling and performance monitoring. Using our Staff Augmentation Model, we deployed expert developers to work on both front-end and back-end applications, delivering tailored solutions that enhanced operational efficiency, improved agent performance, and transformed the customer experience.
BFSI
Staff Augmentation
We followed a systematic approach to address the client’s diverse needs. First, we gathered requirements through detailed workshops to understand their challenges in policy sales, claims processing, and agent performance tracking. We then developed a feature-rich Super App that streamlined multiple business processes, followed by a transformation of their claims system to automate Motor OD and TP insurance workflows. Finally, we built a dedicated Agent App to enhance policy selling, monitor performance, and allow managers to provide feedback, ensuring seamless front-end and back-end integration.
We conducted comprehensive workshops with the client to understand their diverse needs across policy sales, claims processing, and agent performance tracking. This phase helped us outline the technical specifications and user experience goals for both the Super App and Claims System.
Our team developed a unified Super App that catered to multiple business functions, including providing policy quotes, tracking agency incentives, and offering a centralized platform for employees and agents. This included designing an intuitive UI and robust backend for seamless data flow.
We overhauled the client’s existing Claims System for Motor OD and TP, automating key processes to reduce manual errors, increase processing speed, and ensure compliance with industry regulations. This transformation improved claim tracking and customer satisfaction.
The Agent App was developed to empower agents to sell insurance policies through the platform. It also allowed them to monitor performance against targets, while senior managers could track daily activities and provide feedback to improve agent effectiveness. Both front-end and back-end applications were optimized for easy navigation and data management.
Building a Super App that incorporated diverse functionalities such as policy quoting, incentive tracking, and agency management, while maintaining a user-friendly interface, was a complex task.
Transforming the manual-heavy claims system for Motor OD and TP into an automated, efficient process required integrating various regulatory and compliance checks without disrupting existing workflows.
Our solutions delivered significant operational improvements. The Super App enabled seamless access to policy quotes, incentive tracking, and business management. The automated Claims System reduced processing time, errors, and improved customer satisfaction by streamlining Motor OD and TP claims. The
revamped Agent App enhanced agent productivity, allowing them to sell policies, monitor targets, and receive real-time feedback from senior managers, leading to better performance and engagement.
The newly developed Super App allowed agents and employees to access policy quotes, track incentives, and manage operations seamlessly across multiple business lines, improving overall business agility.
The claims system transformation led to faster claims processing for Motor OD and TP insurance, reducing errors, speeding up payouts, and enhancing customer satisfaction through transparent tracking.
The Agent App provided a streamlined platform for agents to sell policies, monitor performance against set targets, and receive feedback from senior managers, ultimately boosting their productivity and engagement.
