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Transforming Visitor Management System for the Two-Wheeler Manufacturer to Enhance User Experience

Project Highlights

Our client, a leading two-wheeler manufacturer, needed a modern visitor management solution to handle millions of visitors across its showrooms. The traditional system was inefficient, and the client sought a seamless, secure platform that aligned with their commitment to advanced technology and personalized experiences. OrangeMantra provided the ideal solution to streamline and enhance visitor processes.

challenge
Business Challenges

In the fast-paced world of the automobile sector, where innovation and efficiency are a must, a leading automobile brand recognized they were facing severe challenges with their manual visitor management system. The challenges they faced were growing at an exponential rate.

  • Inefficient Manual Processes: The existing visitor management process was completely manual process, leading to inefficiencies, long wait times, and data entry errors.
  • Security Concerns: With a reputed brand, ensuring the security of visitors data was paramount. They were looking for a strong and advanced security system.
  • Personalized Experience: The client aspired to bring personalized services for a memorable and seamless experience ensuring commitment to innovation.

    • Technology Solution

    The leading automobile brand partnered with OrangeMantra to develop a comprehensive Visitor Management Solution (VMS). The crucial elements of the solution included:

  • Automated Registration: Our team added intuitive and user-friendly self-registration system helping visitors to register online, sharing details like identification, purpose of visit, and appointment times. This lowers wait times as well as speedup registration process.
  • Access Control Systems: To improve security, the VMS was integrated with the brand’s existing centralized control systems. This ensured that only authorized users get access to particular features, enhancing data security.
  • Real-time Notifications: The solution included real-time notifications help in getting update of their visitors’ arrival. This improved communication as well as contributed to a personalized welcoming process.
  • Visitor Analytics: The addition of the analytics capabilities provided valuable insights within the visitor trends, and peak hours. This overall helped the brand to optimize staffing levels and enhance overall operational work.
  • Mobile App Integration: Integrating VMS with mobile application enabled visitors to enjoy digital badges, access directions within the facility, and get instant updates. This is a great move to enhanced the overall visitor experience and reflected the brand’s commitment.

    • Value Delivered

    By investing in an advanced Visitor Management Solution, the leading automobile brand successfully addressed its challenges and achieved a personalized experience for visitors. The new system optimized operational efficiency and reinforced the brand’s image as a leader in innovative solutions. The implementation of the Visitor Management Solution resulted in remarkable outcomes for the client.

  • Enhanced Efficiency: The automated registration helped in reduction of the wait times, resulting into an efficient and streamlined visitor management system.
  • Advanced Security: The presence of access control systems and real-time notifications assisted in improving overall security, ensuring authorized persons had access.
  • Optimized Operations: Visitor analytics provided crucial insights, enabling the brand to keep a check on the staffing levels, allocate resources proactively, and improve overall facility operations.
  • Personalized Experience: The merging of self-registration, real-time notifications, and the mobile app helped in the improvement of overall visitor experience.
  • Scalability: The modern design of the application allowed for smooth scalability, accommodating future growth and meeting business requirements.

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    Our Process

    The leading automobile brand partnered with OrangeMantra to develop a comprehensive Visitor Management Solution (VMS). The crucial elements of the solution included:

  • Automated Registration: Our team added intuitive and user-friendly self-registration system helping visitors to register online, sharing details like identification, purpose of visit, and appointment times. This lowers wait times as well as speedup registration process.
  • Access Control Systems: To improve security, the VMS was integrated with the brand’s existing centralized control systems. This ensured that only authorized users get access to particular features, enhancing data security.
  • Real-time Notifications: The solution included real-time notifications help in getting update of their visitors’ arrival. This improved communication as well as contributed to a personalized welcoming process.
  • Visitor Analytics: The addition of the analytics capabilities provided valuable insights within the visitor trends, and peak hours. This overall helped the brand to optimize staffing levels and enhance overall operational work.
  • Mobile App Integration: Integrating VMS with mobile application enabled visitors to enjoy digital badges, access directions within the facility, and get instant updates. This is a great move to enhanced the overall visitor experience and reflected the brand’s commitment.

    • The Problem

    In the fast-paced world of the automobile sector, where innovation and efficiency are a must, a leading automobile brand recognized they were facing severe challenges with their manual visitor management system. The challenges they faced were growing at an exponential rate.

  • Inefficient Manual Processes: The existing visitor management process was completely manual process, leading to inefficiencies, long wait times, and data entry errors.
  • Security Concerns: With a reputed brand, ensuring the security of visitors data was paramount. They were looking for a strong and advanced security system.
  • Personalized Experience: The client aspired to bring personalized services for a memorable and seamless experience ensuring commitment to innovation.