Name: App Development & Digital Transformation Company
Brand: OrangeMantra
Rating: 4.8 (5600 reviews)

Overview

Our client, is a reputed name in the hospitality industry. They offer simple and down to earth space with colorful decor and top-rated service. They are a technology-pro hotel group and they are always ready to adopt innovative technology for providing better service to their guests. However, they were facing a lot of issues with their existing hotel management website. And, it was impacting their business operations, revenue, and brand value. They needed a more advanced solution that can manage inventory, accounts, F&B, and bookings flawlessly. That is when they decided to partner with OrangeMantra for their technology solution.

Industry

Transportation

Services

Enterprise Solutions, Process Transformation

Our Process

After having a close look at the existing website and the current hotel management solution, we came up with the scope for improvement. This ensure the entire process is simplified and increases the revenue of the business. OrangeMantra team looked to develop a system for reinventing their guest booking methods and complementing the property management system capabilities with a fully-responsive and feature-rich website that served as a user-friendly reservation platform as well. Property Management has become streamlined allowing the front desk staff to manage guest check-in/check-out, enter and collate service charges, create an invoice, update room availability, etc. Dynamic hotel rates, based on season, dates, etc for booking along with a facility to provide discounts and do offline bookings.

User-Friendly Website

Our team designed and implemented a fully-responsive and feature-rich website, serving as a user-friendly reservation platform. This facilitated a seamless guest booking experience and complemented the capabilities of the property management system.

Property Management

The property management system was revamped to simplify front desk operations. This comprised of managing guest check-in/check-out, service charge entry and collation, invoice creation, and real-time updates on room availability.

Dynamic Rate Management

The implemented system helped client to manage dynamic hotel rates based on season, dates, and other factors. It provided flexibility in keeping a check on discounts and facilitating offline bookings, enhancing overall revenue management.

Post-Implementation Support

Offer ongoing support to resolve issues that may arise post-implementation. Implement regular check-ins and updates to ensure the continued success of the solution.

The Problem

Client was already using a hotel management website, but they were not getting the results they had expected. Another challenge was the cost, the existing solution was becoming too expensive to use. Additionally, with their business expanding and requirements changing rapidly, they needed a more advanced hotel management website. A centralized platform was missing to manage all the information related to hotel, channels and guests. No automation was present to manage and maintain updates in different functionalities like price, rating, availability, etc. Loss of bookings, overbooking and issues of sold out dates resulting into overall revenue loss. No real-time reports and instant monitoring causing delayed decision making.

Project Challenges

1.Data Migration

Transferring data from the old system to the new one without loss is a critical challenge. Attention to detail is important to keep data accuracy.

2.Real-time Updates

Implementing real-time updates and monitoring features needs robust technology and may experience challenges in terms of system responsiveness.

Results

The comprehensive solution from OrangeMantra and best in class features for multiple departments like F&B, Finance, sales management, and reputation management has given opportunity, in the hands of each department, to function to its full potential.

Orangemantra successfully replaced client’s existing website by providing it with a new look and feel that helped increase the business, especially through new guests. The client derived myriad benefits that include an increase in direct sales, simplification of channel management, a boost in the flow of tourist registered arrivals and revenue, higher customer retention by superior service quality and better customer services along with significant cost saving. The solution also benefited the client to have a viable centralized platform to better manage the property, travel agency information, and customer information.

1.Increased Direct Sales

The revamped website contributed to a notable increase in direct sales, attracting new guests and boosting overall business.

2.Cost Savings

The new system resulted in significant cost savings for the client, reducing operational expenses and optimizing resource utilization.

3.Centralized Platform

The client now benefits from a centralized platform, effectively managing property details, travel agency information, and customer data, leading to better decision-making.

An all-in-one Solution For Simplifying Hotel Management Proces