Building a Customer Service & Test-Drive Booking Platform for a Leading Two-Wheeler Manufacturer

Challenge

The company’s core objective is to become the best two-wheeler brand by offering best-in-class bike maintenance and service. They wanted us to build a first-of-its-kind customer service app. Some of the core features we needed to integrate were dealership search, test drive booking, and vehicle information. The major challenge was to build a streamlined and fast-loading application that met the client’s vision and next-gen capabilities. The client aimed to create an app that could attract customers across the globe. Additionally, any changes performed on the server for enhancements required proper documentation.

• The client was using legacy-based manual system for managing sales, order & customer-service.
• The client wanted a solution to streamline the existing services and wipe off the dependency of multiple software systems.
• They were looking to harmonize the entire business operation across different markets.

Solution

OrangeMantra enterprise developers designed & developed a new, innovative, and scalable customer service app as per client requirements. We build an iOS & Android-based application from scratch for booking of bike test drive, bike service and locate nearby authorized dealer. Additionally, the app lets motorcycle owners find their vehicle using a registered mobile number or vehicle number. The team integrated several key features including:

• Test Drive: Prospective bike customers can quickly book test drive before making a purchasing decision.
• Find Your Vehicle: You may search your two-wheeler based on your registered mobile no. or VIN (vehicle identification number) or vehicle registration number.
• Vehicle Details: Various information of your two-wheeler like registration number, last service date, next service date, last service advice.
• Dealer Locator: You may search for authorized dealerships and workshops based on State/City or your location.
• Service Booking: Bike owners can book maintenance service at nearby location with the help of this app. User can select the two-wheeler type, choose their preferred workshop, and submit a service request.
• Products: Users get access to detailed information about the products and can download specifications.
• Maintenance Tips: The maintenance schedule of the two-wheeler is available under this section. You may select the two-wheeler for which you wish to check the schedule and plan your maintenance.
• Connect with Dealer: You can select a dealer and use their contact details to directly connect with them.
• Gallery: Users can view the media kit, wallpapers, ringtones, and download them to their device.

Results

OrangeMantra developed an on-demand bike service mobile app from scratch for iOS and Android platforms. A successful integration of features like test drive booking, vehicle search, bike service booking, dealer locator, and vehicle details was completed. Before launching the app, customers and prospects lacked a one-stop solution for all their bike-related requirements. Finding a bike dealership or service center was challenging. We helped the brand build an incredibly streamlined service process using this next-gen customer service app. Overall customer engagement and satisfaction increased dramatically within the first few months following the launch.