Building Motorcycle Maintenance Platform for Streamlined Customer Service

Challenge

Being a popular two-wheeler manufacturing company, the company’s core objective is to become the best in the industry by offering best-in-class bike maintenance and service. The client wanted us to build a first-of-its-kind app that helps bike owners locate nearby service centers and authorized dealers. The major challenge was to build a streamlined and fast-loading application that aligns with the client’s vision. The application needed to be developed for pan-India operations, and any changes made on the server for enhancements required proper documentation.

Solution

OrangeMantra enterprise developers designed & developed a new, innovative, and scalable customer service app as per client requirements. We build an iOS & Android-based application from scratch for Bike service and nearby authorized dealer locator. Additionally, the app lets motorcycle owners find their vehicle using a registered mobile number or vehicle number. The team integrated several key features including.

• Find Your Vehicle: You may search your two-wheeler based on your registered mobile no. or VIN (vehicle identification number) or vehicle registration number.
• Vehicle Details: Various information of your two-wheeler like registration number, last service date, next service date, last service advice.
• Dealer Locator: You may search for authorized dealerships and workshops based on State/City or your location.
• Service Booking: Service booking can be done with the help of this app. User can select the two-wheeler to be serviced, select the workshop, and submit the request.

Results

OrangeMantra developed on-demand bike service mobile app from scratch for iOS and Android platform. A successful integration of features like find your vehicle, service booking, and dealer locator and vehicle details was done. Earlier it was completely offline consuming a substantial time of the bike owners to find a bike service provider. Overall client business was improved for pan-India operations and business boomed.