Chatbots

Simple Definition for Beginners:

Chatbots are computer programs designed to simulate conversation with human users, typically through text or voice interactions, to provide information or perform tasks.

Common Use Example:

A customer visits a website and interacts with a chatbot to get answers to frequently asked questions, receive product recommendations, and track their order status.

Technical Definition for Professionals:

Chatbots are artificial intelligence (AI) software applications that use natural language processing (NLP) and machine learning (ML) to understand and respond to user inputs in a conversational manner. They can be deployed on various platforms, including websites, mobile apps, messaging apps, and voice assistants. Chatbots can be rule-based, following pre-defined scripts for specific queries, or AI-driven, using advanced algorithms to learn from interactions and provide more accurate and personalized responses over time. They perform tasks such as answering questions, processing orders, booking appointments, and providing customer support, thereby enhancing user engagement and operational efficiency.