Robotic Process Automation (RPA)

Simple Definition for Beginners:

Robotic process automation (RPA) is the use of software robots or “bots” to automate repetitive and routine tasks in business processes, freeing up employees to focus on more complex work.

Common Use Example:

A bank uses RPA to automatically process customer loan applications, reducing the time and effort required by human employees.

Technical Definition for Professionals:

Robotic process automation (RPA) is a technology that employs software robots or “bots” to mimic and perform high-volume, repeatable tasks traditionally done by human workers. These tasks can include data entry, transaction processing, and responding to simple customer service queries. RPA integrates with existing systems through the user interface, eliminating the need for complex backend integration. It leverages artificial intelligence (AI) and machine learning (ML) to enhance capabilities, enabling bots to handle more sophisticated tasks involving unstructured data. RPA improves efficiency, accuracy, and compliance while reducing operational costs and allowing employees to focus on strategic activities.